Account Manager/Client Success Manager

Position 1: Client Success / Account Manager

Location: USA (Remote)

Budget: $120K per annum

Experience: 5–10 years

Work Authorization: Valid US work authorization required

Job Description:

Role Overview

We are looking for a results-driven Client Success / Account Manager to manage existing client accounts and identify new business opportunities. The role requires strong relationship management, account growth ownership, and stakeholder engagement across senior leadership.

Key Responsibilities

· Gain deep understanding of the organization’s service offerings

· Drive account growth through upselling and cross-selling

· Act as the primary point of contact for assigned client accounts

· Build and maintain strong relationships with multiple stakeholders

· Ensure regular communication to understand client needs and expectations

· Manage and resolve escalations effectively

· Engage with C-level stakeholders and key decision-makers

· Identify new business opportunities through networking and referrals

· Manage multiple client accounts simultaneously

· Participate in client meetings, events, and roadshows as required

Why Join Us

· Competitive compensation package

· Opportunity to work in a dynamic, growth-oriented environment

· Strong learning culture with focus on collaboration and ownership

Required Experience & Skills

· 5+ years of experience in Account Management / Client Success

· Strong communication and relationship-building skills

· Proven ability to grow and retain client accounts

· Positive, proactive, and solution-oriented mindset