Remote-Customer Service Representative

Niagara On The Lake, ON • Remote

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CA$20 - CA$22/hr

Other

Medical, Dental, Vision, PTO

Job description

Remote-Customer Service Representative

Location: Remote - Ontario, Canada
Start Date: May 2026
Position Type: Permanent, Full-Time 
Pay Range: $20.00 - $22.00 CAD per hour

This is a newly created permanent position

Aspire Lifestyles delivers premium loyalty and customer service solutions for some of the world's most recognized brands.

Our agents play a key role in ensuring customers receive responsive, professional support while representing our clients with care and attention to detail.

We are seeking highly skilled Customer Service Representatives to support global client programs and deliver world-class service to high-value customers.

In this role, you will respond to inbound requests through phone, email, and chat, providing polished, timely, and accurate support related to lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits.
You will help create seamless, unforgettable experiences while representing some of the world's most recognized brands.

Why you will love working with us:

Competitive hourly rate + performance-based incentives

Full-time (40 hours/week), Fixed Schedules

Paid training

RRSP Match

Medical, Dental & Vision benefits

Paid time off

Remote Work from home opportunity

No sales required

What you will do:

Manage inbound customer requests through phone, email, and chat

Provide accurate and timely support for customer inquiries and service requests

Assist customers with travel-related or lifestyle loyalty program needs

Document interactions and manage cases using company systems

Maintain quality standards while meeting service and performance metrics

The goal of this role is to provide professional, seamless customer experience with every interaction.

What we are looking for in a successful candidate:

A passion for helping customers and solving problems

Strong communication and interpersonal skills

The ability to multitask across multiple systems and requests

Attention to detail and strong time management

Comfort working in a fast-paced, performance-driven environment

Experience:

Minimum 2 years of interactive customer service experience

Call center or high-volume service experience preferred

Hospitality, travel, or loyalty program experience is highly valued

Personal global travel experience is an asset

Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued

Investigative mindset with a passion for creating extraordinary experiences

Language Opportunities:

We are currently recruiting individuals who are fluent (verbal and written) in English. Professional-level proficiency in any of the following additional languages is considered a strong asset:

Spanish

French

Mandarin

Cantonese

Portuguese

Please note: Language placement may vary depending on the client program supported.

Work Requirements:

Must located in Ontario, Canada

Ability to work a flexible schedule including evenings, weekends, and holidays

Have a private work-from-home environment with reliable hardwired internet

Ability to pass required background screening

High school diploma or equivalent is required.