Customer Support Representative

Company: AutoHDR

About the Company: AutoHDR is an AI real estate photo editing platform that launched less than a year ago and already edits 25% of all US real estate listings. Fast-growing, small team, early hire opportunity. Category-defining product in real estate media.

Job Category: Customer Support / Operations

Contract Type: Full-Time, Permanent

Location: Remote — USA only

Salary: Not publicly listed (apply to confirm; based on role level, expect $16–$20/hour or $35,000–$42,000/year)

Application Link: https://autohdr-1748964592.na.teamtailor.com/jobs/572039-customer-support-representative

Source: Remotive (posted April 16, 2026)

Job Description: This is not a passive, ticket-processing support role. You'll own inbound support and ensure the product is delivered well to real estate photographers and agents. You'll handle inbound questions, quality issues, flagged photo shoots, human edit requests, and account-related problems — and you'll spot when something is actually a bug, a churn risk, a sales opportunity, or an onboarding issue, then route it correctly.

Key Responsibilities:

• Handle inbound customer questions, quality concerns, flagged shoots, and account issues quickly and clearly
• Identify whether an issue is a support question, a product bug, a churn risk, or an upsell opportunity — and route accordingly
• Stay calm under pressure and handle urgent issues without overcomplicating them
• Work across email inboxes, support tickets, Slack, and internal tools
• Continuously think about how support can become faster, smarter, and more scalable over time

Skills Required: Customer communication, problem-solving, ticket management (Zendesk or similar), attention to detail, Slack, judgment.

Requirements:

• Fast, organized, highly responsive — you treat every customer interaction with care
• Strong written and verbal communication skills
• High agency — takes ownership instead of waiting to be told what to do
• Prior customer support, operations, or SaaS environment experience is a bonus
• Experience in real estate media a bonus
• Familiarity with AI tools to improve workflows is a plus

Benefits: Early-hire opportunity at a fast-growing AI startup; direct visibility with leadership; no details listed publicly — ask during the interview process.