Remote Customer Technical Support Representative

About the Company: A US-based SaaS or technology company (name withheld on Remotive listing) with a remote customer technical support function serving US customers.

Job Category: Technical Support / Customer Service / SaaS

Contract Type: Full-Time, Permanent

Location: Remote — USA

Salary: $17–$20/hour ($35,360–$41,600/year)

Application Link: https://remotive.com/remote-jobs/customer-service (search "Remote Customer Technical Support" — marked "New" on May 15, 2026) Source: Remotive (posted today, May 15, 2026 — marked "New")

Job Description: Entry to mid-level technical support role providing customer assistance via phone, email, and chat for a SaaS or technology product. You'll troubleshoot issues, guide customers through product features, and escalate complex problems to the engineering or product team.

Key Responsibilities:

• Provide technical support to customers via phone, email, and chat
• Troubleshoot product issues and guide customers to solutions using documentation and decision trees
• Escalate unresolved or complex issues with clear documentation to engineering or product
• Maintain accurate records of customer interactions in CRM
• Contribute to internal knowledge base and FAQ updates based on customer interactions

Skills Required: Technical troubleshooting, written and verbal communication, CRM tools, ticketing systems, patience, attention to detail.

Requirements:

• 1+ years of customer-facing technical support experience
• Comfortable guiding customers through software troubleshooting steps
• Strong written and verbal communication
• Familiarity with helpdesk tools and CRM systems
• Reliable internet connection and dedicated home workspace