Specialist, Customer Success Technical Support

About the Company: A US-based SaaS company (name withheld) hiring for a technical customer success support specialist role.

Job Category: Customer Success / Technical Support / SaaS

Contract Type: Full-Time, Permanent Location: Remote — USA

Salary: Approximately $45,972–$55,000/year (from Remotive listing)

Application Link: https://remotive.com/remote-jobs/customer-service (search "Customer Success Technical Specialist" — marked "New" on May 15, 2026)

Job Description: A hybrid technical support and customer success role — you'll handle both inbound technical questions and proactive customer success outreach, helping customers get maximum value from the platform while resolving technical issues.

Key Responsibilities:

• Handle inbound technical support requests via email, chat, and phone
• Conduct proactive customer outreach to drive adoption and reduce churn risk
• Guide customers through product features, configurations, and best practices
• Escalate unresolved technical issues with clear documentation
• Track customer health metrics and flag at-risk accounts to the CS team

Skills Required: Technical troubleshooting, customer success, written communication, CRM/helpdesk tools, SaaS product knowledge, attention to detail.

Requirements:

• 1–2 years in a technical support or customer success role
• Comfortable with both reactive support and proactive customer outreach
• Strong written communication and problem-solving skills
• Familiarity with SaaS platforms and helpdesk tools