Customer Support Agent (Remote)

Company: CRAE GROUP LTD

About the Company: CRAE GROUP LTD is a Cyprus-based company operating in financial services and trading platforms across Europe and Eastern Europe. They provide support to a multilingual customer base across multiple products.

Job Category: Customer Support / Financial Services / Multilingual

Contract Type: Full-Time, Permanent

Location: Remote — Europe (Eastern Europe preferred: Bulgaria, Cyprus, Estonia, Hungary, Lithuania, Latvia, Poland, Romania, Serbia, Slovakia, Ukraine)

Salary: €1,400–€2,000/month gross + performance bonus (approximately $1,540–$2,200/month)

Application Link: https://weworkremotely.com/remote-jobs/crae-group-ltd-customer-support-agent-remote

Source: We Work Remotely (active listing, posted approximately 9 days ago)

Schedule: 4 days on, 4 days off; shift options are 10:00–22:00 or 22:00–10:00 (Cyprus local time)

Job Description: A live chat and email customer support role for a financial services platform. You'll handle customer inquiries, resolve issues, and escalate complex cases—all while staying current on product terms, offers, and features.

Key Responsibilities:

• Communicate with customers through live chat and email channels
• Maintain a prompt and empathetic attitude towards customers at all times
• Acknowledge and resolve customer issues and queries efficiently
• Keep up to date with product terms, offers, and platform functions
• Report and escalate advanced customer queries to the relevant departments
• Perform first-step investigations on issues and queries before escalating

Skills Required: Live chat support, email support, customer service, empathy, attention to detail, ability to learn and stay current on product features.

Requirements:

• Customer-facing experience in customer support or service roles
• Comfortable with live chat and email-based support workflows
• Ability to maintain calm and professionalism during challenging customer interactions
• Based in one of the eligible Eastern European countries listed above

Benefits: Monthly salary €1,400–€2,000 + performance bonus; 4 days on/4 days off schedule; full shift coverage across two options; performance-linked earning potential.