Client Success Manager

Company: Cotality (formerly CoreLogic)

About the Company: Cotality is a global data, analytics, and technology company serving the property and insurance industries. Their Prime Ecosystem is a leading job management platform purpose-built for the insurance, building, and restoration industries. Formerly known as CoreLogic, rebranded to Cotality in 2025.

Job Category: Client Success / Account Management / InsurTech / SaaS

Contract Type: Full-Time, Permanent

Location: Remote — Australia

Salary: Not publicly listed on the posting; industry average for this role at Cotality is approximately AUD $90,000–$130,000 (Glassdoor data)

Application Link: https://remotive.com/remote/jobs/customer-service/client-success-manager-4123290

Source: Remotive (posted today, May 15, 2026 — marked "New")

Job Description: You'll take full ownership of the end-to-end client experience across Cotality's portfolio of Prime clients — acting as the primary point of accountability for client outcomes across satisfaction, retention, renewal, and value realization. This is a long-term relationship role, focused on helping clients achieve real, ongoing value from Prime post-onboarding through long-term adoption, optimization, and renewal.

Key Responsibilities:

• Own the end-to-end client experience for your portfolio of Prime clients—from post-onboarding through renewal
• Act as the primary point of accountability for client satisfaction, retention, renewal, and value realization
• Hands-on configuration and ongoing updates within the prime ecosystem to support client workflows and operational requirements
• Work directly in the platform to set up, adjust, and optimize client environments as needs evolve
• Support clients to adopt best-practice workflows across the prime ecosystem
• Proactively identify risks, issues, and improvement opportunities in client implementations
• Work closely with internal delivery, product, and commercial teams to coordinate solutions
• Drive expansion and renewal outcomes—this is not a sales role, but you'll play a critical part in retention and growth
• Business travel required from time to time (client site visits, industry events and conferences)

Skills Required: Client success, account management, SaaS or technology-enabled platform experience, relationship management, configuration and platform setup, renewal management, risk identification.

Requirements:

• Experience in Client Success, Account Management, or Customer Success (SaaS or technology-enabled platforms preferred)
• Strong relationship-building and communication skills
• Comfortable managing multiple clients and competing priorities simultaneously
• Experience with hands-on platform configuration and client workflow setup
• High degree of autonomy and self-management
• Insurance, building, or restoration industry experience a significant advantage
• Willingness to travel occasionally for client visits and industry events