Customer Retention Manager

Company: AutoHDR

AutoHDR is the fastest-growing AI startup in real estate media, currently editing 25% of all US real estate listings. Growing at 20% month over month.

Job Category: Customer Retention / Sales / Customer Success

Type: Full-Time, Permanent Location: Remote — USA only

Salary: Not publicly listed (apply to confirm)

Application Link: https://remotive.com/remote-jobs/customer-service/customer-retention-manager-2088656

Source: Remotive (posted March 17, 2026)

Job Description: You'll own customer retention end-to-end — building systems, automations, and personal relationships to ensure no customer churns once they're using the platform. This is an outbound-heavy, relationship-driven role requiring someone proactive and persistent.

Key Responsibilities:

• Own the full customer retention function — build systems, automations, and relationships to prevent churn
• Call unsubscribed customers to collect feedback and conduct the winback process
• Call customers who report low quality ratings in real time to proactively prevent churn and consult on issue prevention
• Proactively call existing users to collect feedback and mitigate risks before they escalate
• Build and maintain retention automations that scale beyond manual outreach

Skills Required: Phone-based outreach, customer relationship management, churn prevention, CRM tools, retention strategy, proactive communication.

Requirements:

• Experience in a customer success, retention, sales, or account management role
• Comfortable with outbound phone calls — this is a phone-forward role
• Persistence and empathy as core traits
• Ability to build systems and automations, not just manage one-on-one relationships
• Real estate or SaaS background a bonus