Customer Service Specialist — Americas (English & Spanish Required)

Company: Storeganise

About the Company: Storeganise is a leading B2B SaaS provider for the self-storage industry, serving clients in over 40 countries. Their platform helps self-storage businesses automate operations, streamline processes, and grow. Fully remote company with a results-driven culture — people are spread across multiple time zones globally.

Job Category: Customer Service / Customer Success / SaaS / Self-Storage

Contract Type: Full-Time, Permanent

Location: Remote — Latin America (Americas region; anywhere in Latin America)

Salary: Competitive, benchmarked to your local market (apply for details)

Application Link: https://weworkremotely.com/remote-jobs/storeganise-customer-service-specialist-remote-americas-english-spanish-required Source: We Work Remotely (posted March 2026, still listed as active May 2026)

Job Description: You'll be the face of Storeganise for clients in the Americas — conducting product demos, managing onboarding calls, handling support, and consistently delivering 5-star service. High expectations are stated upfront; this is not a role for people who want to follow scripts.

Key Responsibilities:

• Lead product demos via webcam for potential customers
• Manage onboarding calls with new clients including data conversions
• Handle customer support tickets and inquiries with professionalism and empathy
• Manage customer enquiries over phone or via email
• Become a genuine expert in the Storeganise platform — running tests and exploring the system to develop unique solutions to novel customer problems
• Consistently maintain 5-star service standards and contribute to the team's stellar review record

Skills Required: Bilingual English and Spanish (both required), product demonstration, customer onboarding, problem-solving, self-storage or SaaS industry knowledge (preferred), empathy, initiative.

Requirements:

• Flawless written English — your written communication will be tested during the hiring process
• Comfortable with high expectations and delivering measurable results
• Strong problem-solving and independent thinking skills — you'll regularly face issues without predefined answers
• Customer success, account management, or technical support background preferred
• Must be based in Latin America (the Americas region) for this specific posting

Benefits: Competitive salary benchmarked to your local market; fully remote work from home; generous holiday allowance; real ownership and room to grow in a fast-moving global product team; small, tight-knit team that values your input.