Customer Success Manager — Marketing Automation Platform

Company: Roezan

About the Company: Roezan is a marketing automation platform for businesses and agencies, specializing in SMS and email marketing campaigns. Fully remote team serving North American and international clients.

Job Category: Customer Success / Marketing Automation / SaaS

Contract Type: Full-Time, Permanent

Location: Remote — Worldwide

Salary: $2,500–$3,500/month ($30,000–$42,000/year)

Application Link: https://dynamitejobs.com/company/roezan/remote-job/customer-success-manager Source: Dynamite Jobs (closes in approximately 15 days from May 15, 2026)

Application Closing Time: Approximately May 30, 2026

Job Description: You'll manage client relationships for Roezan's marketing automation platform, helping clients succeed with SMS and email marketing — from onboarding through long-term retention and success.

Key Responsibilities:

• Onboard new clients and ensure they're set up for success on the Roezan platform
• Manage ongoing client relationships and proactively address issues before they become problems
• Guide clients on best practices for SMS and email marketing automation campaigns
• Track client health and escalate churn risks to leadership
• Gather client feedback and relay product insights to the development team

Skills Required: Customer success, client onboarding, clear communication, attention to detail, SMS/email marketing familiarity, CRM tools, problem-solving.

Requirements:

• Experience in customer success, account management, or client-facing roles
• Familiarity with marketing automation platforms, SMS marketing, or email marketing
• Strong written and verbal communication skills
• Self-directed with a customer-first mindset in a remote environment