Business Development Coordinator (Telemarketer)

Job description

Description

Mandate

Looking for a challenging, rewarding, and flexible opportunity that could help you in your career to become a sales professional? If you're ambitious, self-motivated, have excellent communication skills, and your goal is to have a career in sales, we would love to hear from you.

Embark is currently seeking a highly motivated individual to join our team with the primary goal of booking quality appointments. As a successful candidate, you will be responsible for making outbound calls to potential customers and booking appointments for internal sales representatives.

You will be responsible for making outbound calls to existing and potential Embark clients using a company-provided script. You will need to identify potential clients and tailor your approach to meet their needs and preferences. Bonus points if you are bilingual! Additionally, you will be required to introduce the company and explain its services to the potential client, qualify them to ensure they are a good fit for the services offered, and schedule appointments based on their availability and the availability of the sales team. 

The successful candidate should be able to handle rejection and remain motivated and positive in the face of challenging situations. Additionally, the candidate should have excellent communication skills, both verbal and written, and be able to work independently.  

Skills, Knowledge and Expertise

CHALLENGES TO BE MET 

• Make outbound calls to customers and potential clients using a script provided by the company
• Identify potential clients and tailor your approach to meet their needs and preferences. 
• Handle objections and rejections effectively, professionally, and positively
• Introduce the company, explain its services to the potential client positively, and be enthusiastic about saving for post-secondary education.
• Qualify the potential client to ensure they are a good fit for the services offered by the company
• Schedule appointments with qualified potential clients based on their availability and the availability of the sales team
• Confirm appointments with potential clients and provide them with any necessary information about the company or the appointment
• Maintain accurate records of all client interactions and appointments scheduled using the company's CRM and other tools
• Meet daily or weekly appointment booking targets set by the company 

WHO WE ARE LOOKING FOR

We value each employee for their unique perspectives and experiences. If you are someone who has qualifications similar to what we are looking for and is aligned with the culture and values at Embark, please consider applying!

You might be a good fit if you have…

• Proven experience as a telemarketer or similar sales/customer service role 
• Excellent communication skills in English, with a persuasive and confident manner 
• Fluent proficiency in French, Mandarin, or Cantonese is a plus!
• Ability to work well under pressure and meet daily or weekly appointment booking targets 
• Experience using CRM platforms and other sales tools 
• Strong interpersonal skills 
• High energy and confidence
• Someone who listens to diverse perspectives with an empathetic attitude. 
• A lifelong learner who is performance-driven.
• Someone who recognizes our customers as our most important stakeholders.

Don’t meet every single requirement? That’s okay. We encourage you to apply anyway. We believe in investing in potential and supporting our team members as they grow into their roles. If this opportunity excites you, but your experience doesn’t align perfectly, we still want to hear from you.

What’s in it for you?

As an employee at Embark you will benefit from so many great employee perks…

Flexible Ways of Working: Design your workday around what matters most. With flexible hours, you can balance work with all the other important things in life. And, with our remote work arrangement, you can work from anywhere in the world for part of the year—whether that’s a beach in Bali or your cozy cabin in Muskoka. 

Health & Wellbeing Support: Your well-being is our priority. Enjoy fitness reimbursements, paramedical coverage, and a generous health spending account. Recharge with Embark Wellness Days and wellness-focused afternoons, and access extended mental health support whenever you need it. 

Career Development That Moves You Forward: Fuel your growth with funding for courses, certifications, and conferences. Explore new horizons through job rotations and secondments, and benefit from ongoing coaching and personalized development planning that keeps your career moving. At Embark, people stick around for the long haul. 

RESP Matching—Because Futures Matter: We don’t just talk about education—we invest in it. On top of RRSP matching, you’ll receive RESP matching to help your loved ones pursue their post-secondary dreams. 

Fun Is Part of the Job: We take fun seriously. From themed parties and surprise treat days to team socials that actually make you want to show up, we create moments that spark joy, build connection, and make work feel like more than just work.
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