Director, Sales — EMEA

Company: Customer.io

Job Category: Sales Leadership / SaaS Sales

Contract Type: Full-Time, Permanent

Location Eligibility: Remote — EMEA (preference for Ireland)

Salary: $335,000 OTE (or equivalent in local currency)

Application Link: https://job-boards.greenhouse.io/customerio/jobs/7904660

Application Email: [email protected] Closing Date: Open until filled

About the Company: Customer.io is a marketing automation platform used by over 7,500 companies — from startups to global brands — to send billions of emails, push notifications, in-app messages, and SMS every day. Fully remote company with teams across the Americas and EMEA.

Job Description: Customer.io is seeking a Director of Sales for EMEA to help grow and lead sales efforts across Europe, the Middle East, and Africa. This role drives regional revenue growth, develops high-performing account executive teams, and ensures sales strategy execution effectively.

Key Responsibilities:

• Lead and scale a team of Account Executives focused on mid-market and early enterprise accounts across EMEA
• Coach team to move beyond features — uncover business challenges and align Customer.io to meaningful customer outcomes
• Guide strategic selling motions using frameworks like MEDDICC, Challenger, or SPIN
• Develop and execute regional territory plans for sustained pipeline growth
• Lead and coach on outbound sales motions; ensure team builds majority of pipeline through outbound prospecting
• Partner cross-functionally with Marketing, Sales Development, and Partnerships
• Forecast accurately and manage to targets with operational rigor
• Hire, onboard, and develop exceptional sales talent

Requirements:

• 7+ years of SaaS sales leadership experience, including building and leading high-performing AE teams
• Strong track record driving solution/value-based selling motions in mid-market and early enterprise segments
• Experience in martech, CDP, or customer engagement platforms preferred
• Experience navigating complex, multi-country EMEA sales environments

Skills Required: MEDDICC/Challenger/SPIN sales methodology, pipeline generation, team leadership, SaaS, CRM, forecasting, martech

Interview Process: Recruiter call → Hiring manager call → Two team calls → Take-home assignment + review call

Benefits: 100% company-paid medical, dental, vision, and mental health insurance for employee and family; 16 weeks paid parental leave; unlimited PTO; remote work and wellness stipends; professional development budget