Customer Service Representative (US-Based — Freelance, Per Ticket)

Company: Onepilot About the Company: Onepilot is a Paris-based customer support outsourcing company with a modern, people-first model. They provide a turnkey solution for businesses managing customer relationships and work with freelance agents trained to each client's specific needs. Agents are paid per ticket with a performance quality bonus. Fully remote, flexible, transparent.

Job Category: Customer Service / Freelance / Support Contract Type: Freelance (Contract, per-ticket payment) Location: Remote — USA (also open in UK, EU, and worldwide)

Salary: $0.40–$2.00 per ticket resolved; average $15/hour; flexible schedule, 20+ hours per week minimum Application Link: https://weworkremotely.com/remote-jobs/onepilot-customer-service-representative-us-based-1 Source: We Work Remotely (posted May 2026, 9 days old)

Job Description: As an Onepilot agent, you're a freelance support specialist handling customer requests on behalf of Onepilot's business clients via email, chat, or phone. After completing short e-learning training courses for each client you're assigned to, you'll access a knowledge base that equips you to resolve real customer issues efficiently.

Key Responsibilities:

• Complete e-learning training modules for each new client assignment (varies by client complexity)
• Access and use client-specific knowledge bases to resolve customer inquiries accurately
• Handle customer requests via email, chat, or phone on behalf of Onepilot's business clients
• Work a minimum of 20 hours per week (you set your own schedule)
• Maintain high ticket resolution quality to earn the quality performance bonus
• Resolve each ticket thoroughly and within the expected handling time

Skills Required: Problem-solving, clear written and verbal communication, technological comfort, self-management, ability to learn new knowledge bases quickly.

Requirements:

• Comfortable with technology — you'll use Onepilot's proprietary platform and client tools
• Strong communicator, both written and spoken
• Available a minimum of 20 hours per week (flexible when within that commitment)
• Dynamic, curious, solutions-oriented personality
• US residency for the US-based listing

Benefits: Fully flexible work-from-home schedule; set your own hours; average $15/hour earnings; performance bonuses on high-quality resolution rates; access to a diverse portfolio of clients across different industries.