Live Technical Support Representative

Company: Porkbun

About the Company: Porkbun is a fully remote domain name registrar and one of the fastest-growing registrars in the world, recognized by USA Today and Forbes Advisor as the Best Domain Registrar multiple years running. They have 500,000+ active customers, nearly 4,000,000 domains under management, and are beloved for their no-nonsense approach and industry-low prices. Based in Portland, Oregon. Genuinely nice people.

Job Category: Technical Support / Customer Support / Domains

Contract Type: Full-Time, Permanent

Location: Remote — USA only (currently hiring from: Arizona, California, Idaho, Oregon, Texas, and Washington) Salary: $40,000/year base + full benefits Application Email: [email protected] (email only — no forms; see details below)

Application Link: https://weworkremotely.com/remote-jobs/porkbun-live-technical-support-representative-full-time-40-hrs-week-sat-sun-required-40-000-year-benefits Source: We Work Remotely (active May 2026 listing) Schedule: Weekends required (Sat–Sun); standard shifts are Thursday–Monday 9AM–5PM Pacific, or Wednesday–Sunday 9AM–5PM Pacific (Tuesdays and Wednesdays off per latest posting)

Job Description: You'll be a live technical support representative handling inbound phone calls and chats from Porkbun's growing customer base — helping everyone from developers buying .ai domains to bargain hunters figuring out DNS. This is primarily a phone and chat role. You'll need to actually know domains and DNS — or have very strong technical support experience.

Key Responsibilities:

• Answer inbound customer phones and chats as the primary daily priority — phone and chat first
• Diagnose and resolve technical issues related to domains, DNS, hosting, SSL certificates, email forwarding, and account access
• Provide personalized, helpful, and honest support to customers ranging from tech-savvy developers to complete beginners
• Escalate complex or unusual issues to senior staff when appropriate
• Document issues and resolutions to help improve support processes
• Participate in team communications and shift handovers

Skills Required: Domain name systems (DNS), hosting basics, live phone and chat support, technical troubleshooting, calm communication under customer stress, fast learning.

Requirements:

• Experience — professional or personal — with domains, hosting, DNS is required. If you don't have that, you need very strong live technical support experience and a genuine curiosity for learning
• At least 2 years of tech support experience, either internal help desk or customer-facing
• Ability to provide excellent live support via phone and chat even under customer stress
• Must be based in one of the eligible states: AZ, CA, ID, OR, TX, or WA

To Apply: Email [email protected] with your resume, a sample of previous support work or a related project, and a brief note about yourself. No forms. Porkbun reads every email.

Benefits: $40,000/year starting salary; full medical, dental, and vision (single) starting after 90 days; Spouse/Family medical with 50% employer contribution; Simple IRA with 3% company match after year one; 1 hour of paid breaks in every 8-hour shift; genuine work-life culture.