Self Pay & Customer Service Specialist

Company: Clinical Health Network For Transformation (CHN)

Job Category: Support / Healthcare / Financial

Contract Type: Full-Time Salary / Compensation: $18.50 – $27/hour

Location / Remote Details: 100% remote (fully eligible for US residents; UK/Canada check eligibility.)

Skills Required: Account receivable management; ICD-10 Medical coding, CPT coding; medical terminology; analytical skills; Microsoft software proficiency, and exceptional customer service

Requirements / Qualifications: Minimum of 2 years relevant account receivable experience; previous experience using ICD-10 and CPT; knowledge of medical terminology

Full Job Description (verbatim key sections): “The vision of Clinical Health Network for Transformation (CHN) is to support the mission and promise of Planned Parenthood to bring high-quality, affordable care to every member of our communities. CHN is a collaboration between Planned Parenthood affiliates across the United States. CHN is looking for individuals who are committed to supporting our shared goal of strengthening and enhancing our awareness and commitment to advancing the cause of health equity in our organization. Reporting directly to the Revenue Cycle Manager, the Self-Pay & Customer Service Specialist is responsible for managing self-pay accounts and providing exceptional customer service to patients. This role involves handling patient inquiries, setting up payment plans, and ensuring timely collection of outstanding balances while maintaining positive patient relationships. Essential Functions: Manage self-pay accounts by setting up payment plans and ensuring timely collection of outstanding balances. Provide excellent customer service to patients, addressing billing and payment inquiries, and offering solutions to resolve any concerns. Accurately post payments and adjustments from patients into the billing system. Perform regular reconciliations of patient accounts to ensure accuracy and completeness. Investigate and resolve any discrepancies or disputes related to patient accounts in a timely manner. Maintain accurate and up-to-date financial records, including payment plans and collection activities. Generate and analyze reports on self-pay accounts and customer service interactions to monitor cash flow and identify trends or issues. Perform various clerical activities to support daily operations. Creates and promotes a culture of continuous improvement. Ensures compliance with all CHN and affiliate policies, as well as all state and federal regulations. Demonstrates a commitment to CHN and Planned Parenthood’s mission related to health equity, especially centering racial equity, and deep sense of accountability to community.”

About the Company: Clinical Health Network for Transformation (CHN) is a collaboration between Planned Parenthood affiliates across the United States, supporting high-quality, affordable care and advancing health equity.

Application Link: https://remoteok.com/remote-jobs/1131344 (or search for the Clinical Health Network Self Pay role on RemoteOK)

Application Duration / Closing Time: Apply ASAP (posted recently)

Application Email: N/A Other Details: Commitment to health equity and racial equity practices; positive feedback and accountability culture.