Telehealth Customer Service Representative (Publishing/Education)

About the Company: A US-based educational and publishing company with a customer service team providing support to students, educators, and institutional clients.

Job Category: Customer Service / Education / Publishing

Contract Type: Open-Ended Contract, starting June 1, 2026

Location: Remote — USA

Salary: $17.50/hour ($36,400/year annualized)

Application Link: https://www.ziprecruiter.com/Jobs/Remote (search "Customer Service Representative Publishing Education $17.50" — active listing May 18, 2026) Source: ZipRecruiter (listed May 18, 2026; start date June 1, 2026) Schedule: Sunday–Saturday, open availability for shifts within posted hours

Job Description: A customer service role supporting students, educators, and institutional clients of an educational publisher — handling inbound inquiries via phone, email, and chat, resolving billing questions, processing orders, and providing product information.

Key Responsibilities:

• Handle inbound customer service inquiries from students, educators, and institutions via phone, email, and chat
• Process orders and resolve billing issues accurately
• Provide clear, helpful product information and navigation support
• Document all interactions in CRM or ticketing system
• Escalate complex issues to supervisors as appropriate
• Maintain high customer satisfaction scores in a performance-tracked environment

Skills Required: Customer service, phone and email support, order processing, billing basics, attention to detail, clear communication.

Requirements:

• Customer service experience required
• Comfortable with inbound phone calls, emails, and chat channels simultaneously
• Open availability for shifts across Sunday–Saturday
• Ability to begin June 1, 2026