Licensed Benefit Advisor – Work From Home (Multiple Locations)

Responsibilities

Successfully complete all required certifications to represent state-specific and national insurance carriers

Support early outreach efforts to new members by making outbound and outreach calls with members to introduce WTW, collect and verify members information, and set an appointment for AEP

Spend approximately 80% of your scheduled shift during AEP (Oct-Dec) engaged in phone conversations with participants, while consistently meeting or exceeding established efficiency, quality, and sales performance standards

Use a consultative sales approach to listen to and assess each Medicare eligible participant’s need

Conduct eligibility and needs analysis to determine suitable plan options

Clearly explain the costs and benefits of multiple insurance plans using an empathetic and professional communication style

Make plan recommendations based on participants’ individual needs and assist the participant in the decision-making process

Maintain professionalism and patience with each caller

You will receive scheduled appointment calls along with first time callers

Collaborate with team members and contribute to a positive, diverse call center environment

Adhere to all legal regulations

Qualification

Resident State LifeHealth Insurance LicenseAgent AppointmentCarrier Certification ComplianceMicrosoft OfficeProprietary Computer SystemsNeeds-Based SalesInsurance Document AnalysisPatienceEmpathy

Required

Active Resident State Life and Health Insurance license is required

High School Diploma or GED required

Ability to understand and comply with all agent appointment and carrier certification requirements necessary to represent state-specific and national insurance carriers

Ability to communicate professionally and courteously

Ability to read, analyze, and interpret insurance documents, detailed correspondence, procedure manuals, insurance applications, and policies

You are excited to learn new things, have strong computer skills, and are self-motivated to always improve

You have patience and the ability to listen and recognize the needs of participants, even when they are unable to clearly articulate what is important to them

You are able to change your communication style based on the region of the call, the client, and the medical needs of the caller

You overcome objections with knowledge, patience, and understanding, and enjoy meeting new people by phone

During the Enrollment Season (Oct-Dec), mandatory overtime may be required

You will attend a virtual two-week training class and then perform a week of nesting with your new team

You will be required to complete an extensive background check in order to be licensed as a Benefit Advisor

All applicants must have a dedicated, confidential, distraction free workspace

The applicant will secure and be responsible for paying their own internet expenses to include the following requirements: Minimum download speed: 100 Mbps, Minimum upload speed: 10 Mbps, A Wired Ethernet connection that meets upload and download speed requirements as noted above, A personal smart phone or other device capable of downloading authentication apps for secure VPN access

The ability to work assigned shift times, including scheduled breaks and lunches

Preferred

Experience using Microsoft Office is preferred, with ability to multi-task between multiple screens and windows all while answering questions on the phone

Ability to learn new proprietary computer systems

Experience in a needs-based sales role, preferred

Life/Health Insurance certification a plus

Benefits

Monthly bonuses & incentives

Robust WTW compensation and benefits package

Competitive hourly rates

Team competitions

Raffles