Manager, Expert Services

About the Role

Title: Manager, Expert Services

Location: US - Remote

Job Description:

Full time

job requisition id

R1484

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!

Agentic AI is reshaping how enterprises build software — and our Expert Services team is at the forefront of delivering these solutions. We’re looking for a Manager to lead a high-performing group of Technical Leads and Software Developers, combining people leadership with hands-on technical delivery to help customers bring Agentic AI and next-generation applications to life on the OutSystems platform. You’ll own your team’s growth through hands-on performance management and career development, serve as a trusted technical advisor to enterprise customers, and personally contribute as a Technical Lead on customer deliveries. If you thrive at the intersection of technology leadership and customer impact, this role is for you.

Key Responsibilities

• Lead, mentor, and develop a team of Technical Leads and Software Developers — driving performance, professional growth, and a culture of technical excellence.
• Own performance management for your team, including goal setting, performance reviews, career development planning, and contributing to hiring decisions.
• Serve as the senior technical contributor on customer projects: hands-on in design, development, and code reviews, and accountable for the overall technical quality of the solution, including Agentic AI solutions.
• Define and own the technical vision and solution architecture for customer deliveries — designing innovative, enterprise-scalable solutions that leverage OutSystems, Agentic AI, and complementary technologies to solve complex business challenges.
• Act as a trusted advisor to enterprise customers — managing executive-level relationships, navigating ambiguity, and communicating complex technical concepts to both technical and non-technical audiences.
• Collaborate closely with Engagement Managers, Solution Delivery Managers, and customer stakeholders to translate business requirements into actionable delivery plans, resolving impediments and dependencies along the way.
• Contribute to the growth of the Professional Services practice through technical thought leadership — documentation, reusable components, playbooks, blog posts, and speaking engagements.

Manager, Expert Services: $149,600 - $182,160 Base Salary

Salary Determination: Our salary range is based on industry standards, company performance, and market conditions. We offer competitive compensation packages to attract and retain top talent.

In determining salary ranges, we consider factors such as:

Market Research: Industry reports, salary surveys, and online salary databases
Company Performance: Financial performance, revenue growth, and budget allocation
Job Requirements: Skills, experience, and qualifications necessary for the role
Geographic Location: Cost of living, market conditions, and industry standards in our region

Qualifications & Requirements 

• BS/BA in Computer Science or a related field.
• 10+ years of software development experience.
• 5+ years in a leadership or management role overseeing a team of technical professionals, including experience with performance management and career development.
• Strong experience in web or mobile application development, solution design, and architecture patterns, with proficiency in .NET, SQL, RESTful APIs, and JavaScript — preferably using Agile methodologies.
• Excellent leadership, communication, and interpersonal skills with a demonstrated ability to motivate and develop a team.
• Strong consulting and customer-facing skills, with the ability to build trusted relationships with enterprise stakeholders and translate business needs into technical direction.
• Proven ability to manage technical delivery across multiple teams, time zones, and concurrent engagements.
• Strategic thinker who can leverage technology to advance customer business objectives.
• Willingness to travel as needed to support customer engagements.
• OutSystems development experience and certifications are a strong plus.
• Experience in designing, building, and deploying custom AI solutions to production is a strong plus.