Director, Sales (EMEA)

Company: Customer.io

About the Company: Customer.io powers automated messaging for 7,500+ companies — from scrappy startups to global brands — sending billions of emails, push notifications, in-app messages, and SMS daily. Real-time behavioral data drives smarter, more relevant messaging. Fully remote company. Job Category: Sales Leadership / SaaS / Martech

Contract Type: Full-Time, Permanent

Location: Remote — EMEA (preference for Ireland, UK, Germany, or Netherlands)

Salary: $335,000 OTE (or local currency equivalent) depending on experience

Application Link: https://job-boards.greenhouse.io/customerio/jobs/7904660

Posted: May 11, 2026 (marked "New" on Greenhouse)

Application Email: [email protected]

Job Description: You'll lead and scale a team of Account Executives focused on mid-market and early enterprise accounts across EMEA. This is a hands-on, strategic role requiring both pipeline leadership and direct deal involvement—coaching your team to move beyond features and uncover real business challenges.

Key Responsibilities:

• Lead and scale an EMEA AE team focused on mid-market and early enterprise accounts
• Coach your team on strategic selling motions using frameworks like MEDDICC, Challenger, or SPIN
• Develop and execute regional territory plans to build healthy pipeline across diverse EMEA markets
• Lead outbound sales motion — ensuring team builds majority of pipeline through proactive outbound
• Partner with Marketing, Sales Development, and Partnerships on customer engagement
• Forecast with accuracy and provide leadership with clear pipeline visibility
• Hire, onboard, and develop exceptional sales talent across EMEA

Requirements:

• 7+ years of SaaS sales leadership experience including building and leading high-performing AE teams
• Strong track record driving solution/value-based selling motions across EMEA
• Experience selling into mid-market and early enterprise segments, ideally in martech, CDP, or customer engagement
• Experience navigating complex multi-country sales environments across EMEA
• Skilled at coaching outbound pipeline generation and consultative selling
• Data-driven operator who can forecast, manage to targets, and instill operational rigor

Benefits: 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and family; 16 weeks paid parental leave; unlimited PTO; remote work and wellness stipends; professional development budget.