Functional Lead – Microsoft Dynamics 365 CRM & Field Service – Fully Remote (FTE)

Responsibilities

Lead requirement gathering sessions, workshops, and stakeholder discussions

Translate business requirements into functional specifications and solution designs for Dynamics 365 CRM and Field Service

Perform process mapping, gap analysis, and recommend optimized solutions

Collaborate with technical teams to ensure functional clarity, feasibility, and alignment with architecture

Validate system configurations through hands-on testing, walkthroughs, and solution reviews

Support Agile delivery processes, including backlog refinement and user story definition

Drive UAT planning and execution, including defect triage, tracking, and resolution coordination

Ensure adherence to NTT DATA delivery standards and Microsoft best practices

Provide regular updates to stakeholders on progress, risks, and dependencies

Qualification

Represents the skills you have

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Microsoft Dynamics 365 CRMMicrosoft Dynamics 365 Field ServiceRequirements AnalysisFunctional DesignProcess OptimizationUser Acceptance Testing (UAT) CoordinationDefect ManagementAgile MethodologyWaterfall MethodologyAzure DevOpsJiraStakeholder ManagementMultitaskingSolution Orientation

Required

8+ years of experience in IT project delivery / functional consulting

6+ years of Hands-on experience with Microsoft Dynamics 365 CRM and Field Service

6+ years of Strong expertise in requirements analysis, functional design, and process optimization

Experience with UAT coordination and defect management

Familiarity with Agile and Waterfall delivery methodologies

6+ years of Experience with tools such as Azure DevOps, Jira, or similar

Preferred

Microsoft Dynamics 365 / Power Platform certifications

Experience working in large-scale enterprise implementations

Domain experience in Utilities, Manufacturing, Telecom, or similar industries