Software Engineer – Full Stack AI (US Remote)

Company: PerfectServe

About the Company: PerfectServe is a leading healthcare communications platform that connects providers, patients, and care teams to accelerate speed to care. Named highest in execution in the 2026 Gartner Magic Quadrant for Clinical Communication and Collaboration. 88% growth over three years.

Job Category: Software Engineering / AI / Healthcare Tech

Contract Type: Full-Time, Permanent

Location: Remote — US only

Salary: $130,000–$170,000 base

Application Link: https://job-boards.greenhouse.io/perfectserve/jobs/5830849004

Job Description: A core, high-impact builder role responsible for defining AI architecture standards, shipping production AI features, establishing governance and evaluation frameworks, and partnering with R&D leadership to shape the AI roadmap across a healthcare SaaS platform. This is not a research role — it's an execution role.

Key Responsibilities:

• Design AI integration patterns and architecture standards across the SaaS platform
• Integrate LLM APIs (OpenAI, Anthropic, AWS Bedrock) into production features
• Build RAG systems, vector search, and embedding pipelines
• Optimize latency, inference cost, and hallucination guardrails
• Establish model evaluation, benchmarking, and observability processes
• Define cost controls, PHI security handling, and usage monitoring
• Evaluate use cases with Product for ROI and build vs. buy decisions

Requirements:

• 5+ years software engineering with strong Python backend skills
• Production experience with LLM APIs, RAG systems, embeddings, and vector databases
• Cloud-native architecture experience, preferably AWS
• Experience in regulated or security-conscious environments
• Product-minded systems thinker comfortable with executive communication

Benefits: Remote-first, health/dental/vision from day one, 401K with immediate vesting and match, 19 paid holidays + competitive PTO, internal advancement opportunities.