Customer Success Manager (EMEA)

Company: Alpaca

About the Company: Alpaca is a US-based API brokerage and fintech infrastructure platform that enables developers and businesses to build trading applications. They operate globally in 30+ countries and are fully remote.

Job Category: Customer Success / Fintech / API / Brokerage

Contract Type: Full-Time, Permanent

Location: Remote — EMEA

Application Link: https://job-boards.greenhouse.io/alpaca/jobs/5989774004

Posted: May 11, 2026

Job Description: You'll own the customer success relationship for Alpaca's EMEA client base — developers, fintech startups, and financial institutions using Alpaca's brokerage API infrastructure. You'll drive adoption, retention, and expansion across a rapidly growing international market.

Key Responsibilities:

• Manage ongoing relationships with EMEA-based clients across onboarding, adoption, and expansion
• Act as the primary point of contact for technical and strategic inquiries from EMEA clients
• Monitor client health and proactively identify and address risks to retention
• Partner with Sales to identify expansion opportunities within existing accounts
• Collaborate with Product and Engineering on client feedback and feature priorities
• Represent the voice of EMEA clients internally and advocate for their needs

Requirements:

• Experience in customer success, account management, or a client-facing technical role
• Understanding of fintech, brokerage, or API-based products preferred
• Strong communication skills across technical and non-technical stakeholders
• Comfortable working across time zones in a fully distributed, remote environment
• Experience with CRM tools and customer health tracking systems