Sales Specialist

About the job

Sales Specialist (aka Puppy Concierge)

ABOUT PUPPYSPOT

PuppySpot is the leading puppy adoption service in America.

We combine our passion for puppies with a commitment to excellent service and delivering unconditional love in an empathetic, thoughtful, and expert way. Our team works closely with a national network of carefully vetted breeders to ensure that our customers can find their perfect puppy, and that the puppy arrives at their door ready to love and be loved.

Our culture is fun and focused on constantly improving our ability to serve and support each other, our customers, our breeder partners, and of course, our puppies. While we share a passion, we also embrace differences. In hiring we are an equal opportunity employer that considers all qualified applicants equally, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Finally, we don’t take our leadership position for granted. We are committed to being the best in the business, at being the perfect puppy people.

Location: Fully Remote (U.S.-Based)

Compensation: On-Target Earnings $60k

About the Role

$$ UNCAPPED COMMISSION $$

REMOTE SALES JOB

MUST HAVE ABILITY TO WORK FROM HOME

Laptop – Mac or Microsoft

Internet – wifi or ethernet

Phone

Webcam

Headset – optional

As a B2C Sales Specialist (aka Puppy Concierge), you’ll help families navigate one of the most emotional, high-consideration decisions they’ll ever make: bringing home a new puppy.

This is a full-cycle, high-volume inside sales role. You’ll handle qualified, inbound leads and outbound follow-ups across phone, chat, SMS, and email. Your job is to ask smart questions, guide families to the right match, overcome objections, and close—confidently and consultatively.

You’ll need to bring energy, empathy, and urgency to every conversation. This isn’t a support role. It’s a sales role—with real targets, real coaching, and real earning potential.

What You’ll Do

You’ll be operating in a high-velocity, emotionally driven sales environment where your ability to move fast, stay organized, and close with confidence makes the difference. This isn’t about waiting for someone to buy—it’s about leading every customer through the decision-making process with urgency, clarity, and care.

Lead volume-driven outreach: Own a high volume of inbound and outbound leads daily—respond quickly, qualify thoroughly, and drive each conversation toward the next step in the sales process.

Execute structured discovery: Uncover a customer’s lifestyle, motivations, concerns, and expectations to make strong puppy recommendations that are personalized and practical.

Sell the PuppySpot value proposition: Educate families on our no puppy mill promise, 10-year health commitment, travel safety, breeder vetting, and customer-first experience.

Create urgency and close sales: Confidently overcome objections, guide decision-making, and convert interest into confirmed puppy matches with both empathy and precision.

Increase deal size with relevant add-ons: Recommend services like PupPacks, pet insurance, virtual vet access, and AKC registration to enhance the customer experience and increase average order value.

Own your follow-up rigorously: Proactively manage your pipeline, follow up consistently, and never let a warm lead go cold.

Operate with tech discipline: Use HubSpot CRM and internal systems to manage all communications and maintain accurate lead, opportunity, and customer data across phone, chat, email, and SMS.

Deliver results in a KPI-driven environment: Consistently meet and exceed performance metrics including contact rate, conversion rate, sales volume, attach rate, and revenue generated.

This is a role for salespeople who understand how to balance speed with care, follow-up with intention, and urgency with trust. The reps who succeed here are confident, consultative, and accountable

What We're Looking For

You have 1–3 years of sales experience, ideally in a phone-based, high-volume, consumer-facing role. You’ve sold something before—gym memberships, internet packages, pet services, insurance, or something else that requires urgency, trust, and the ability to guide people to a decision.

You’re motivated by the opportunity to earn uncapped commission and grow your sales skill set. You want coaching, feedback, and structure—not just flexibility. You know how to work a lead list, organize your follow-ups, and turn activity into outcomes.

You’re confident on the phone, comfortable with multiple channels (chat, SMS, email), and capable of managing a fast-moving day. You don’t shy away from metrics—you lean into them.

You’ll Thrive Here If You Are

• Competitive, motivated, and eager to grow in your sales career
• Comfortable balancing empathy with urgency in emotionally driven conversations
• A strong communicator with a phone-first mindset and excellent follow-up habits
• Organized, disciplined, and accountable in a remote work environment
• Excited by structure, coaching, and performance-based culture
• If you happen to love puppies, that helps too!

Why You’ll Love It Here

• Base salary plus uncapped commission with clear goals and growth path
• Fully remote (U.S.-based only)
• Medical, dental, vision, and pet insurance
• 401(k) with company match
• PTO, paid holidays, and flexible spending account (FSA)
• Friends & Family discount on PuppySpot puppies
• A mission-driven team that takes performance and impact seriously
• Seriously...who doesn’t love puppies?

This Isn’t for Everyone

This role is not for someone who wants to sit back and wait for deals to close themselves. If you avoid the phone, need daily oversight, or shy away from KPIs, it won’t be the right fit. But if you want to earn more, grow faster, and help families make life-changing decisions, you'll thrive here.

We’re not looking for order-takers. We’re building a team of confident, consultative sales professionals. If that sounds like you, apply now.